Website Care

Get Support For Your WordPress Website

You have a website that is key to your business.  It’s a channel through which potential clients and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

All Software Is Vulnerable

Any software needs updating including the software that powers your website. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.

Do It Yourself

You could keep your website up to date, backed up and secure yourself. But what happens if something goes wrong. Would you know what to do? Are these skills that you have time to learn?

It takes you away from what you should be doing, which is doing what you love. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.

Generic Help

Yes there are plenty of options for you to keep your website managed and up to date by your hosting company. They do it every day but do they pay attention to the finer details of your particular website.

Our Help

If you’re reading this page, then we know your website intimately because we built it or have at least worked on it. We also know the software your website is built on very well. We’ve been using it for over 6 years and all of our websites (including this one) are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.

What Do We Offer?

We will do the tedious and time-consuming work to make sure that your website is running smoothly and kept up to date.

We will also perform a number of small tasks on your website throughout the month to make sure that any amendments that you need are carried out efectively.

The Upside

Working with us means your website will continue to function optimally at a fraction of the time and cost it would take to do it yourself.

Social Proof

We are happy to give you any references and testimonials on request.

Working Together

So in all honesty, we are only interested in working with clients who understand the value their website adds to their business.

Please review the plans below.

This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.

Silver - Investment £35 per month

Our Silver plan is perfect if you just need your website maintained and don’t need hosting or other assistance.

Includes the following:

  • Peace of mind that all your website software is up to date.
  • Daily backups of your website stored on secure
  • Premium Anti-spam plugin to control any spam comments on your site

Gold - Investment £65 per month

Our Gold plan is perfect if you need premium hosting for your website.

It includes all of the Silver benefits plus 30 minutes of email support* for small tasks that you may need on your website.

Our specialist WordPress hosting platform includes the following features that are not available from most web hosts:

Advanced Hosting Tools

  • Actively managed, fully maintained servers optimised to provide the best possible environment for running WordPress
  • Extremely high uptimes, with continuous monitoring so we can take immediate action if your site ever goes down
  • Free staging site, allowing you or us to make changes offline before synchronising them with your live site
  • Free SSL certificate installed on your site

Superior Speed & Performance

  • Proprietary caching technology for massive scalability and faster page load times
  • Built-in CDN (content delivery network) provides blazingly fast load times for static content

Enterprise-Grade Security

  • Proactive WordPress security keeps your data and your website safe
  • Multiple, powerful firewalls between your data and outside threats
  • Proactive detection and elimination of dangerous malware

Platinum - Investment £99 per month

Our Platinum plan is designed for those who have more than 1 website which needs hosting and are serious about making their website work for them.

It includes all of the benefits above plus capacity for an extra website as well as 60 minutes of email support** instead of 30 or a 30-minute strategy call per month.

Notes

*30 minutes of email support includes any task that takes us less than 30 minutes to complete and typically covers things like adding a testimonials section or a staff profile section to your website. These tasks do not cover advanced features such as a complete online shop or membership section.

*60 minutes of email support includes any task that takes us less than 60 minutes to complete and typically covers things like adding a testimonials section or a staff profile section to your website. These tasks do not cover advanced features such as a complete online shop or membership section.

There is no contract for any of these plans and you are free to cancel anytime. These plans are offered on a subscription basis and do need to be paid monthly in advance.

Silver

£35 / Month

  • Daily Backups
  • WordPress Updates
  • Theme/Plugin Updates
  • Premium Anti-Spam/Comments Plugin

Gold

£65 / Month

  • Daily Backups
  • WordPress Updates
  • Theme/Plugin Updates
  • Premium Anti-Spam/Comments Plugin
  • Premium Hosting for 1 Website
  • Free SSL Certificate
  • Built-in CDN
  • Free Staging
  • 30 Minutes of Email Support

Platinum

£99 / Month

  • Daily Backups
  • WordPress Updates
  • Theme/Plugin Updates
  • Premium Anti-Spam/Comments Plugin
  • Premium Hosting for 2 Websites
  • Free SSL Certificate
  • Built-in CDN
  • Free Staging
  • 60 Minutes of Email Support or a 30min Strategy Call

Core Services

WordPress Core Updates

WordPress needs to be kept updated to ensure the security and running of your site.  We make sure you’re running the latest software when it is released.  Backups are run before anything is updated as a precaution just in case something breaks.

Theme/Plugin Updates

As with WordPress updates, themes and plugins also need to be kept up to date to make sure any security issues are dealt with.  New features are sometimes added which you can take advantage of.

Secure Offsite Backups

We know how important your website is and how devastating it can be if something happens to it.  You backup your PC so why not your website?  It is just as important to your business.  Depending on your plan the backup is kept on an offsite server all safe and sound.

Premium Anti-Spam/Comments Plugin

We use a premium plugin to help monitor and block spam comments on your site using a SPAM firewall to block known spammers before they even land on your site.

Common Questions

Am I locked into a contract if I sign up?

No you are not tied into a contract.  You can cancel at anytime.  The plan will stop on the next payment date.

Can I sign up if I don’t have a WordPress site?

Unfortunately we only support WordPress websites at this time.  If you are not on WordPress yet, keep our details for when you finally move to WordPress.  We would be glad to help you out.

 

Will you support more than one site?

Our monthly support plans are just for the one website except for the Platinum WP Care Plan. If you require support for additional websites please contact us.

How many support requests can I submit each month?

With the Gold and Platinum plans you can submit as many support queries as you like until the time limit has been reached.  (Tasks can vary in completion time depending on what needs to be done).  Once you near the allocated time you will be notified.  Additional support hours can be purchased if required at a discounted rate.

Which payment methods do you accept?

We accept all major credit cards including

Visa Credit and Debit payments supported by Worldpay Visa Electron payments supported by Worldpay Mastercard payments supported by Worldpay Maestro payments supported by Worldpay

After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan.